Refund Policy
This Refund Policy explains the conditions under which refunds may be requested for our IPTV services. Please read this policy carefully before purchasing a subscription.
1. Digital Service Nature
Our IPTV service is a digital product delivered instantly after activation. Once the service is activated and access credentials are provided, the service is considered used.
2. Eligibility for Refund
Refund requests are only considered under specific circumstances, such as:
- The service cannot be activated due to a technical issue on our side.
- The service is not delivered as described and the issue cannot be resolved.
3. Non-Refundable Situations
Refunds will not be issued in the following cases:
- After successful activation and usage of the IPTV service.
- Internet issues, device incompatibility, or user-side configuration problems.
- Change of mind after purchase.
- Temporary interruptions due to maintenance or external factors.
4. Trial & Testing
We strongly recommend requesting a trial or testing the service (when available) before purchasing a long-term subscription. This helps ensure compatibility and satisfaction.
5. Refund Request Process
To request a refund, you must contact our support team within the eligible period and provide:
- Your order details.
- A clear explanation of the issue.
- Proof that the issue cannot be resolved.
6. Processing Time
Approved refunds are processed within a reasonable time. Processing duration may vary depending on the payment method used.
7. Policy Updates
We reserve the right to modify this Refund Policy at any time. Changes will take effect immediately once published on this page.